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What is Cool Ticket and why should you use it?

Watch these short videos to see what possibilities Cool Ticket brings to you.

Cinema and theater tickets are delivered within a minute. You don't have to stand the line to the ticket office and your tickets are insured against loss.

We regularly publish interesting coupons right within the app - free gifts that can be redeemed at many venues.

Download valid coupons and tickets at home via wi-fi. You don't need internet connection when redeeming at a venue.

Every week, we prepare contests for free cinema tickets.

FAQ: Frequently Asked Questions

Should I somehow register?

No. You don’t have any user account, logging in through Facebook etc. to use a ticket or a coupon with Cool Ticket. Some functions may require your e-mail address. The application will notify you of it.

What should I do after downloading a coupon?

The color of its stub will tell you:

A coupon with a light green stub can be used immediately in the respective shop.

If there is a blue button instead of a stub, tap on it to choose a specific shop. Then you will obtain a valid coupon. To choose the shop you need to be online, e.g. through a Wi-Fi connection.

I have a coupon/ticket code, where should I enter it?

Download Cool Ticket from your store (Google Play or AppStore). Launch it and tap on the upper right button (an icon with tickets), enter the code and confirm.

Do I have to fill in my e-mail address?

You don’t if you don’t want to. If you do, however, you will get access to some features:

  • taking part in competitions
  • automatic delivery of the tickets you buy
  • getting our help with the tickets you accidentally delete
  • buying (currently offered) discounted coupons and tickets

Where can I see the competition results?

If you win, we will send you a message to the registered e-mail address. We publish the winners list on our Facebook page.

I don’t have a data tariff...

It’s OK. Download the coupons or tickets to your phone while you have a Wi-Fi connection (at home, in a café...). When you arrive in the establishment, you’ll be able to use them offline.

I don’t have a smartphone...

Unfortunately, it won’t work without a smartphone. If a friend of yours has a smartphone, you can go together. If only one of you shows the ticket on the phone, it will be enough. That mostly won’t be enough in case of a coupon though, as a coupon download is usually restricted to one piece of a kind per one mobile device.

The ticket I bought didn’t arrive, what should I do?

To receive tickets automatically, please do the following: in the application settings register your e-mail address, fill in the same address when buying tickets (in the e-shop of a cinema, theater etc.) and choose Cool Ticket as a delivery method. If you did the above and still didn’t receive the ticket, please contact our support, we will help you.

I accidentally invalidated the ticket, will you help me?

We can restore your ticket if there is enough time before the start of the event. Open the invalidated ticket in the Cool Ticket app and tap on the button “Help” in the bottom. If you accidentally invalidate your ticket, say, on the opening day of a festival or 5 minutes before the movie starts, it may be a problem, but you can still try.

I accidentally deleted the coupon, can I get a new one?

Try to contact our support: send us an e-mail or a message on Facebook and write the e-mail address registered in the application. If there are available coupons still left, we will send you a new one.

I didn’t manage to use the coupon and it expired...

Some coupons can be obtained again after expiration. Check out the Store in the Cool Ticket application. If the coupon you are interested in is still available, you can download it again. If it’s not, we are sorry, but it is not possible to get another one.

I have a new phone, my coupons are gone, what should I do?

If you had an e-mail address registered in the Cool Ticket application on the old phone, we can help you. Install Cool Ticket on your new phone, register the same e-mail address and contact our support. We will restore your valid coupons and tickets.

The staff had problems with Cool Ticket...

Please let us know about any problem you encounter when using your coupons. It is very important for us that you are always at ease with Cool Ticket and the staff is helpful to you. If you don’t get exactly what is on the coupon, we will make it up to you. Thank you.

I want to send a coupon to a friend, but it fails...

Permission to send some types of coupons can be turned off by the issuer, the owner of the coupons. If your friend didn’t yet download their own coupon and the coupons are still available, they can install Cool Ticket and do so.

I discovered a glitch...

Oops! We are very sorry... Please, let us know on Facebook or by e-mail. A detailed description of the problem and a screenshot would be of great help. Thank you.

Is the application free?

Yes, you can download and use the application completely free of charge. Most of the coupons obtainable through Cool Ticket are also free. We are working on a discounted coupon-purchasing feature and the application will always notify you of it.

Are there any other fees?

Sometimes using the coupon requires making of some (mostly a token) payment or a purchase (e.g. a drink for CZK 1, 1+1 free pizza etc.). You also pay to event organizers, movie theaters etc. for the tickets you receive through Cool Ticket. Sometimes there might be a small charge for sending the ticket to the Cool Ticket app. We are trying to compensate you for it with the handy app, anti-theft security for tickets and by offering free coupons.

Why don’t you offer any coupons in our city?

We’ll be glad to expand our campaigns into your city. If you have a favourite bar, restaurant or café, tell them about Cool Ticket and the possibilities we offer to our clients. The same applies for theaters and cinemas. If you manage to agree on a deal or ticket acceptance, you’ll be rewarded accordingly.

Can you add a functionality into Cool Ticket app?

Please, write us. We’re happy for all the feedback and we listen to our users very carefully. If more of you will ask us for the same function, there is a big chance we’ll make it into some future version of the app.

Why does Cool Ticket want to know my current location?

Some of kinds of coupons and competitions can only be intended for a particular country or city. Some coupons and tickets require the location to be used. All information about the user’s location are strictly protected and we use them only to improve and show relevant offers in the app and statistics of the coupon use. Without the permission to know your current location, some menus or functions in Cool Ticket may be unavailable.

Does Cool Ticket track my contacts, calls and messages?

No. Cool Ticket does not track this information in any way and does not have access to it. The permissions asked for during its installation or after launch are required for safe delivery and storage of coupons and tickets, and in order to show relevant offers and gather statistics on the validated tickets.

Why should I install the app to use the ticket I bought?

Our digital ticket is a patented technology that eliminates the need for equipment on the side of the event organizer. Standard e-tickets contain a bar code and require ushers to check tickets using special readers. Cool Ticket is free from this technical inconvenience, but you will need to use our free app for tickets. This way we eased the event organizers and we are trying to sweeten the application with gift coupons and competitions for our users.

What phone do I need to use Cool Ticket?

We support iOS 9 and newer (iPhone 4S and newer), phones with Android OS 4.4 and newer. Some coupons require Bluetooth 4.0, which is available on on iPhone 4S and newer and Android 4.4. and newer. Windows Phone is not supported.

Will I get my loaylty points (stars) with Cool Ticket?

There are three ways how to go to the CineStar cinema „via Cool Ticket“. First, you can buy the tickets on-line at CineStar’s website and have them sent to Cool Ticket. In this case, if you make the purchase under your CineStar account, you’ll get your loaylty points as usual. Second, you can use Last Minute 1+1 tickets, which you’ll get directly in Cool Ticket app and redeem at CineStar’s ticket office. In this case, the discount of 50 % is already applied in this type of coupons and further discounts cannot be obtained – which means neither loyalty points cannot be added to your account. Third, you can buy an open ticket directly in Cool Ticket or you can get it as a gift from someone. The ticket is valid for one person to attend one 2D screening and is to be redeem at CineStar’s ticket office. Also in this case, loyalty points cannot be added to your account.

Why there’s no Last Minute 1+1 offer in Cool Ticket?

Last Minute 1+1 tickets are issued from Monday to Thursday every week. Each show can have different timing. Typically, Prague cinemas make the offer available approximately 5 hours before screening time.

Why don’t you offer Last Minute 1+1 tickets for weekend shows?

It is CineStar’s wisht to issue Last Minute 1+1 tickets from Monday to Thursday only. Nevertheless, we negotiate about possible coverage of weekends, too.

Can I return the ticket I bought?

If you desire to return the ticket, in justified cases we will grant your wish. You must do so not later than 4 hours before the start of the show, and not later than at 6:00 p.m. on the same day. Send your valid ticket from Cool Ticket to the address customer@coolticket.co and specify the reason for the return. We will take care of the rest, and CineStar will refund the amount back into your account typically within a few working days.

The ticket for one, which can be bought in Cool Ticket, is quite expensive. Why?

Directly within Cool Ticket app, you can buy a voucher for one open ticket, that can be redeemed in all CineStar cinemas across Czech Republic. The open ticket is valid for 1 person to attend one 2D show. The price of this open ticket is in most cases lower than basic CineStar ticket price. That’s why it is a good buy for visitors, who do not have a club card and cannot make use of any other discount (student, senior...). The open ticket is also often bought as a gift. Forwarding an open ticket within a minute is an original and appreciated way of showing that you care for your close firends, especially when you can’t be with them at the moment. This voucher is also often used by companies that want to provide their employees with a nice bonus or reward.

Why it is not possible to reserve and buy a ticket directly in Cool Ticket?

Unfortunately, there are technical and organizational reasons, that don’t allow us to offer concrete tickets directly via Cool Ticket. We work on more comfortable processing of reservations, though, which we plan to introduce at the end of summer.

Do I have to register the same e-mail in Cool Ticket that I use in CineStar?

You can use any other valid e-mail address, but your tickets won’t be sent to your mobile automatically. You’ll have to use the activation codes from confirmation e-mail.

What refreshment can I buy on-line?

At this time, you can buy medium menu vouchers, when ordering at CineStar’s web. The vouchers are valid for 1 month from the purchase. We plan to introduce menu purchases directly within Cool Ticket as well.

What about discount vouchers for refreshment? How does it work?

If you have the same e-mail address registered at CineStar and in Cool Ticket, the discount vouchers will arrive automatically in the same way as the tickets. If you use different e-mails for CineStar nad Cool Ticket, you’ll receive the discount vouchers in separate e-mail. Click (or better: tap directly in mobile) on the activation code links, or enter the activation codes manually in Cool Ticket. Discount vouchers can be used when buying selected menus (Medium menu, Big menu, Menu for two, Nachos menu) provided that just 1 voucher is redeemed at a time. That means, the vouchers cannot be added up to buy just one menu. The voucher is valid until the beginning of the show and cannot be redeemed later (it will expire).

I have downloaded the 1+1 Last Minute ticket, but I can’t make a reservation at CineStar’s web. Why?

Unfortunately, some shows do not allow reservation. This is CineStar’s decision and we do not have the competences to change it in any way. As soon as you get the 1+1 ticket, we recommend to visit CineStar’s ticket office and buy the tickets right away.

I have downloaded the 1+1 Last Minute ticket, but at the ticket office, they told me it’s sold out! Why?

We’re really sorry for that. The voucher for 1+1 ticket is not a reservation of a seat, neither a guarantee you’ll get the actual tickets. Especially long awaited movies and preview screenings are usually sold out very soon. If you choose a voucher for different show, we recommend to visit CineStar’s ticket office and buy the tickets as soon as possible.

Can I use the 1+1 Last mInute tickets or the open ticket bought in Cool Ticket when ordering at CineStar’s web?

Unfortunately not. Coupons obtained within Cool Ticket can be redeemed only at CineStar’s ticket offices.